Privacy Policy

At OzLuxe96 Casino, we value the trust you place in us when you register, play, or contact support. Protecting your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains what we collect, how we use it, and how we keep it protected, so you can make informed choices while using our services.

Data Processing

OzLuxe96 Casino processes personal data to provide access to our games and related services and to meet applicable gambling compliance requirements. This includes account administration, payment handling, player support, identity verification, fraud prevention, and responsible gaming controls.

OzLuxe96 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

By using OzLuxe96 Casino, you confirm that you have read and accepted this Privacy Policy. We may update this policy periodically. Any updates will be published on our website, and continued use of our services means you accept the revised version.

Collection of Information

We collect different categories of personal information depending on how you interact with OzLuxe96 Casino. This may include:

Registration and communication data: information provided when creating an account or contacting us, such as your name, date of birth, address, email, phone number, and identification details.
Interaction records: communications with our team via live chat, email, and other support channels.
Transaction and usage data: deposit and withdrawal records, payment-related information processed through payment providers, game activity, and technical usage data about how you use our website.
Compliance documentation: documents required for identity verification, age checks, payment verification, and regulatory compliance obligations.

Usage of Information

We use personal data to operate OzLuxe96 Casino, provide services, and protect both players and the platform. This may include using your information for:

Processing deposits, withdrawals, and gameplay-related transactions.
Providing access to games, account features, and customer support.
Completing KYC, AML, and other verification and compliance checks.
Sending important service messages about your account, security, or policy updates.
Sending marketing communications, only where you have provided explicit consent.
Meeting legal obligations and responding to valid requests from regulators or authorities.
Detecting, preventing, and investigating fraud, chargebacks, and prohibited activity.
Researching and analyzing aggregated data to improve site performance, security, and user experience.

Marketing Communications

If you opt in, OzLuxe96 Casino may send promotional messages about bonuses, offers, and updates. You can opt out at any time through your account settings or by contacting customer support. Opting out of marketing does not affect essential operational or security communications.

Disclosure of Information

We do not sell or rent your personal data. We may share your information only where necessary to provide services, comply with legal obligations, or protect the integrity of the platform. This may include sharing with:

Companies within our group for account management, support, security, and operational purposes.
Trusted partners involved in service delivery and compliance processes.
Third-party service providers such as payment processors, identity verification providers, fraud prevention services, and technical infrastructure partners.

All such disclosures are made under confidentiality obligations and with appropriate safeguards.

Data Security and Retention

OzLuxe96 Casino uses appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. Access to personal data is limited to authorised staff and vetted providers who require it for legitimate purposes.

We retain personal data only for as long as necessary to provide services and meet legal and regulatory requirements. Where anti-money laundering obligations apply, certain records may be retained for a minimum of five years after account closure.

Cookies and Tracking

OzLuxe96 Casino uses cookies and similar tracking technologies to support website functionality, remember preferences, improve performance, analyze traffic, and support marketing activity where permitted.

You can manage cookies through your browser settings. Restricting cookies may affect the functionality of the website and limit access to certain features.

Your Rights and Contact Information

Depending on your location and applicable data protection laws (including GDPR where relevant), you may have the right to:

Request access to your personal data.
Request correction of inaccurate or incomplete information.
Request deletion of your data in certain circumstances.
Object to or restrict certain processing activities, including marketing.
Withdraw consent where processing is based on consent.

If you have questions or requests regarding your personal data, you can contact our Data Protection Officer (DPO) via email. Under GDPR, you may also have the right to lodge a complaint with a relevant data protection authority.